Refund Policy
Refund limitations for digital products purchased from The Road Ahead, and what happens to your access after a refund.
Summary
If you have not yet downloaded any content, you may cancel within 14 days of purchase for a full refund. Once you have started downloading, your right to cancel the digital content is lost. Where a full refund is processed, your access to the digital content is revoked.
1. Digital Content Cancellation Rights
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day right to cancel digital content purchases.
However, by proceeding with your purchase and consenting to immediate supply at checkout, you expressly request that the digital content be supplied to you immediately after payment, and you acknowledge that your right to cancel is lost once you have started downloading any files.
2. When Refunds Apply
Once digital content has been downloaded, we are not obliged to provide a refund. However, we will consider refund requests in the following circumstances at our discretion:
- Technical failure preventing download within 7 days of purchase
- Content materially different from its description on our website
- Duplicate accidental purchase made within 24 hours
To request a refund, contact info@theroadahead.uk with your order details. We aim to respond within 3 business days.
3. What Happens to Your Access After a Refund
Where a full refund is processed, your access to the digital content (Road Book and GPX files) is revoked. If you choose to purchase the same product again in the future, access is restored upon a new successful payment.
Where a partial refund is processed, your access may be suspended pending review; you will be notified of the outcome.
Where a payment is disputed (for example a cardholder chargeback), your access may be revoked or suspended pending review, and a further purchase may be blocked until the review is resolved.
4. Refund Processing
Approved refunds will be returned to the original payment method within 5–10 business days. The timing depends on your card issuer's processing schedule.
5. Third-Party Bookings
The Road Ahead does not process bookings for accommodation, motorcycle rental, transport, or experiences. These are made directly with third-party providers, and their individual refund and cancellation policies apply. The Road Ahead is not responsible for recovering costs from third-party providers on your behalf.
6. Statutory Rights
This refund policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.
7. Contact
For all refund enquiries, contact info@theroadahead.uk. Please include your order number and the reason for your request.
Last updated: June 2026