Account Deletion
You can delete your The Road Ahead account at any time. This page explains how, what is removed, and what we are legally required to keep.
Not signed in?
If you can still sign in, log in and use the in-app Delete Account flow — it is the quickest route. If you can no longer access your account, request deletion using the form below.
What deletion does
- Your account is permanently deleted and you can no longer sign in.
- Profile details, saved trips and personal preferences are removed where legally permitted.
- You are signed out and your local session is cleared.
- Shared tours, routes and itineraries remain available to other riders — your deletion does not affect them.
Data we must keep
Some records are retained on legal hold and cannot be deleted. They are anonymised so they no longer identify you personally:
- Transaction records (purchases, subscriptions) — retained for 7 years under HMRC tax-record requirements.
- Fraud-prevention and security audit logs retained where required by law.
When it completes
Deletion is initiated immediately when you confirm in-app. Personal data is removed where legally permitted, and any retained records are anonymised, within 30 days. You do not need to telephone or email support to start the process.
See our Privacy Policy or data rights page for more.